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Emma Bowdery

Published: 09/3/15

Emma Bowdery and her team look after fleet clients once their policy has been placed; an important role that provides ongoing and essential customer support.

Talking with clients on a daily basis and involved at every stage of the insurance process, Emma spends much of her time answering queries, adding vehicles to schedules, collating renewal information, making claims amendments and regular policy reviews. For larger fleet risks she might be preparing client presentations and supplying risk information for insurers. She really has to be able to turn her hand to anything that comes up.

Emma went straight into insurance after school and is now in her 7th year at Flint, having started in personal lines, but quickly moving on to commercial motor. She is currently studying for her Chartered Insurance Institute Certificate – the recognised professional accreditation for the industry.

Emma comments: “I know my job very well, but clients continually present me with a diverse range of queries and needs, so I’m constantly discovering new things and dealing with different issues. I love this about my job; it keeps me fresh and always learning. I think it’s important for our clients to feel that we’re not just there to make the sale, but support them throughout the life of their policy.

“I often work autonomously helping clients, but bigger fleet risks demand input from the whole team, so again I get to operate in an assortment of ways and it certainly keeps me on my toes!”

Speak to Emma on 0800 021 4507 or email emmabowdery@flintinsurance.co.uk

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