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Meet the team - Rachel Tuck

Published: 01/11/13

Rachel Tuck
Senior Broker

You might think of Rachel Tuck as an ‘insurance endangered species’ – because she’s a real person (and not a computer), with whom you can actually speak, to sort out your personal insurance for you! And not only is Rachel real, she’s a very experienced staff member who started out in insurance as an office junior in 1987. Personal service and knowledgeable staff are still very much part of the Flint ethos.

Since her first job Rachel acquired much of her expertise working for a number of high street insurance brokers managing client’s personal insurance. Rachel joined Flint in 2006 and now deals with personal insurance such as private car and home, but also vans and heavy goods vehicles. In practice this means that she helps the many individuals who usually cannot be catered for via a standard portal or aggregator.

A recent example is a chap with a single van, bought for a charity and needs any driver cover – people with this type of risk often don’t really know who to approach when the computer says no! Luckily his son-in-law referred him to Flint and Rachel was able to talk him through the options to make sure everyone is compliant and then approach a number of insurers to secure the best cover.

Another example is car insurance for those with a criminal record e.g. a prisoner on day release needs cover to drive to and from work, so Rachel will speak directly to insurers to explain the details and get a competitive quote.

Also HGV’s are normally classed as a working vehicle; however, Rachel has a client who uses an HGV to transport their race car and equipment to the track maybe once or twice a month, using minimal mileage. Naturally in this instance the client does not want to pay the normal rates for HGV’s, so again Rachel deals direct with insurers to get the policy rated on mileage and usage, rather than via a computer.

On asking Rachel what’s changed since she started over 20 years ago she comments:

“Generally the business is much more competitive and fast paced. Using computers to produce paperwork has revolutionised the way that we actually process risk. However, the principles on which good insurance practice are based still remain; there is no short cut to doing the proper ground work.

“I still get to talk to my clients every day and help them put appropriate protection in place for the important things in life.”

If you need help with your insurance and think that Rachel can help please call her on 0845 3710 767 or email ianleigh@flintinsurance.co.uk.


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