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Meet the Team - Richard Naylor, Claims Manager

Published: 19/11/15

We would like to take this opportunity to welcome Richard Naylor and introduce our latest member to join the Flint 'family'. Based in our Chelmsford office, Richard came to Flint in September in the newly created position of claims manager for commercial motor.

How claims are handled is integral to the Flint ethos; ensuring that we support clients at every stage of their policy from inception to renewal and perhaps more importantly incorporating the claims perspective prior to any actual loss. Richard and this new position is further demonstration of our firm commitment to innovative claims handling and accident control via risk management.

Beginning his insurance career as a claims handler in 2005 at Quinn Insurance and then moving on to Axa and Markerstudy, Richard has continued to work within motor claims; honing his skills and consolidating his experience. During this time he has also attained his Certificate in Insurance from the Chartered Insurance Institute – the leading professional body for the global insurance profession.

Reporting to Darren Taylor, and working closely with the Motor Fleet team, Richard's immediate remit is to ensure the smooth running of the claims service. As the main internal contact between our claims management team, the commercial account handlers, our insurers and clients Richard is busy handling queries, attending meetings and liaising between clients and insurers. This also involves producing management information looking at loss reporting to assess improvements might be made, as well taking an active role in third party capture to settle claims quickly.

Richard is also here to proactively help clients improve their claims record via the use of effective risk management, using telematics, vehicle cameras, together with tighter business controls to

  • Improve average off road times for vehicles
  • Shorten claim reporting time
  • Manage insurers reserves and ensure they don't settle the claims that they shouldn't.

Unlike many of our competitors we have our own, in-house claims and risk management team, which now incorporates a former insurance loss adjuster and motor claims manager. These people, are your advocates; representing you to settle claims to yours and not the insurance company's benefit.

If you have any fleet claims issues and would like to speak to Richard, please call him on 0345 371 1483 or email richardnaylor@flintinsurance.co.uk

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