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Claims Count

Published: 22/08/2017

Claims Count

Richard Naylor, Motor Fleet Claims Manager

Motor fleet insurance premiums, as featured in this newsletter and the wider news, are very much on the increase. With motor insurance still being seen by many as a grudge purchase, so it follows that the premium immediately becomes the focus of any negotiation. This goes hand-in-hand with the assumption that all insurers and brokers are the same – so the cheapest must be the best option, right?

Well, at Flint we know very well that (unfortunately) not all of our insurers provide the same service, we also know that we get to see many renewals from other brokers because they do not manage customer's claims in the same way that we do—so what's the difference?

Flint Insurance, is a leading Independent Fleet Insurance Broker who has taken the decision to create our own dedicated claims service, led by an ‘in – house’ claims manager in me. I do not sell insurance, this has no bearing on what I do, so I'm not distracted in any way from making sure that our customers receive the highest level of claims service. A large part of my job and expertise is making sure that our insurers play their part!

You will have heard us talking constantly about risk management: driver recruitment, driver induction, claims reporting, telematics and cameras. These are all specific elements which we use to try to keep claims costs down—with the ultimate aim of controlling or reducing premiums. However, what happens if your insurer is then not doing their bit?

In a motor fleet premium calculation, claims paid is the single most important factor, every penny your insurer spends will potentially cost you money in premiums. You will be unsurprised to learn that insurer's capabilities in this area do vary greatly. Sometimes even really good insurers suffer times of very bad service due to resource issues, or problems with their supply chain and garages. It only takes someone from head office to decide to move a claims department from one part of the country to another and the whole service falls down while they train new staff etc. Similarly, some insurers have taken the position on whip lash injury claims where they will fight every claim, and in court if necessary, whilst others choose to roll over on the smaller claims, issuing payments to avoid increased legal costs.

In my position as Motor Fleet Claims Manager I spend a lot of my time meeting with insurer's claims managers to make sure that they are delivering on their promises. My department monitors their performance from a high level, such as; ‘off road’ times, call handling and many of the other claims factors. If they get it wrong we are there to make sure that these things do not impact on you by adding to your claims costs.

All insurers are not the same and neither are all brokers, let us show you how we can reduce your claims and save you money.

Richard Naylor.

Call Richard or a member of his team on 0345 371 1483.

 

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